topic Re: Phone number not working after transferring in Get Support

Phone number not working after transferring

Kelvinchan10 — Fri, 17 Nov 2023 16:06:39 GMT

i switched from Bell to PM yesterday when the same phone number but I cannot receive calls or sms message until today! Please help

Yummy — Fri, 17 Nov 2023 16:23:26 GMT

Did you follow transfer instructions to the letter?

Left OLD SIM in your phone, requested transfer, replied Yes within 90 minutes of receiving SMS from Bell, etc.?

SourDude1234 — Fri, 17 Nov 2023 16:25:53 GMT

Did you reply YES to the message from Bell? I will send you the porting team phone number, check the status of your port there.

Check the envelope icon on the top right.

Kelvinchan10 — Fri, 17 Nov 2023 16:27:31 GMT

I did. But there was no response after i texted

SourDude1234 — Fri, 17 Nov 2023 16:29:18 GMT

Check the phone number I sent you (top right envelope icon)

Kelvinchan10 — Fri, 17 Nov 2023 16:36:45 GMT

They said they are telus and not supporting public mobile service. So what do I do now??? I have paid for the service and got nothing

SourDude1234 — Fri, 17 Nov 2023 16:38:50 GMT

Try the other number?

SourDude1234 — Fri, 17 Nov 2023 16:41:25 GMT

If the other number doesn't work, contact customer service agent using the link below

Monitor the envelope icon on the top right, that is where you will receive the response.

Kelvinchan10 — Fri, 17 Nov 2023 16:44:40 GMT

I tried but didn’t work. My transfer request is not there at all and i am just waiting forever for someone to pick up

SourDude1234 — Fri, 17 Nov 2023 16:45:56 GMT

Contact Customer Service using the link I provided, they will be able to help you with your port.

Kelvinchan10 — Fri, 17 Nov 2023 16:51:10 GMT

Sent. I wish someone could help me asap