topic Re: I got the wrong add-on in Get Support

I got the wrong add-on

timmie — Fri, 17 Nov 2023 16:03:22 GMT

I'm on a 15 day talk/text US roaming. Yesterday, hoping to prevent a lapse in service I added on another 15 day plan realizing that they would overlap. Then saw that I'd gotten data, not talk! Can I get that $10 credited, and how do I prevent lapse in service? The usage page only shows unlimited and not when it expires though if I remember correctly I purchased the plan November 3rd. So technically I suppose it expires the 18th at midnight.

Anyway, I just want to be credited so I can use that toward the talk and text.

Thanks, Timmie

Re: I got the wrong add-on

DennyCrane — Fri, 17 Nov 2023 16:05:29 GMT

Send a direct message to @CS_Agent to see if they'd be willing to refund it on a goodwill basis.

Regarding the re-buy of the same add-on, typically you need to wait up to 24 hours to buy it again. To get around that you can send a message to @CS_Agent and ask them to manually do it for you.

Re: I got the wrong add-on

TheSterlinger — Fri, 17 Nov 2023 16:05:30 GMT

You can speak to a Public Mobile Customer Service Agent and they can go forward from there.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I got the wrong add-on

timmie — Fri, 17 Nov 2023 16:13:00 GMT

THAT HELPS... BUT WHAT A HASSLE! OOPS caps... just trying to avoid a lapse in service while roaming. I put a ticket in. Thanks Mr. Mayor!

Re: I got the wrong add-on

DennyCrane — Fri, 17 Nov 2023 16:23:55 GMT

@timmie A hassle indeed. I used to try and time my add-on purchase so it expired late at night, say around 10:00pm. Then I'd message @CS_Agent that night, in hopes that they'd respond by the time I woke up in the morning. Thankfully incoming texts will still work without an add-on. No outgoing texts, and no calls though.