topic Re: Connection issues in Get Support

Connection issues

Spegat — Fri, 17 Nov 2023 12:47:22 GMT

I just switched from Rogers LTE plan yesterday to the 20gb 5g plan with public mobile and I get no signal indoors (home and at work) so bad I can barely send a text but outside I get full 5g signal.

Is it a setting that I need to change or just the signal with PM?

I am using a 5g enabled android phone and I had no issues yesterday when I was still with Rogers.

Re: Connection issues

Phil_Adelphus — Fri, 17 Nov 2023 13:17:26 GMT

@Spegat In your settings is the phone set to 5G always, 5G auto (depending on phone) or LTE? If not on LTE maybe try that to see if the signal is stronger. On a PM 5G plan the LTE speeds can still be faster than PM's advertised 4G plans.

Re: Connection issues

maximum_gato — Fri, 17 Nov 2023 13:21:40 GMT

@Spegat

Yep....sounds like a settings issue. You should leave your phone's preferred network setting on automatic.

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:33:11 GMT

Network settings are on auto

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:33:32 GMT

Settings are on auto

Re: Connection issues

softech — Fri, 17 Nov 2023 13:35:46 GMT

@Spegat what phone do you have?

Try to change the network mode to 4G or LTE and see if it helps

Re: Connection issues

Phil_Adelphus — Fri, 17 Nov 2023 13:42:24 GMT

@Spegat Just to clarify, you mean 5G auto, or do you mean the network selection (e.g.. Public Mobile) is on automatic?

Re: Connection issues

maximum_gato — Fri, 17 Nov 2023 13:42:29 GMT

@Spegat

Where is your home/work located?

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:43:03 GMT

Galaxy a53 5g and I did try changing that setting and still the same

Re: Connection issues

softech — Fri, 17 Nov 2023 13:44:58 GMT

@Spegat do you have another phone to test?

but if outdoor is working great, it really could be just a local network issue+the materials of the home/work building

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:45:50 GMT

In a 5g area, one level buildings. Perfect signal outside . Never had an issue with Rogers who I was with yesterday

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:46:53 GMT

Network mode and network operators set to auto

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:47:57 GMT

But no issues when I was with Rogers on a 4g plan

Re: Connection issues

softech — Fri, 17 Nov 2023 13:49:28 GMT

@Spegat wrote:
But no issues when I was with Rogers on a 4g plan

@Spegat

it could be a weaker Telus/Bell signal (which PM uses) in your area

Try the following

1. Try clicking Reset All Networks and check

2. Use 4G/LTE and test if it is any better

3. Try PM sim on another phone

Re: Connection issues

hairbag1 — Fri, 17 Nov 2023 13:50:18 GMT

@Spegat

what city are you in ?

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:50:58 GMT

So if that does not work, I guess I need to go back to Rogers😔.

Do you know if I can cancel a day after subscription and get a refund?

Re: Connection issues

Spegat — Fri, 17 Nov 2023 13:51:30 GMT

Brantford

Re: Connection issues

hairbag1 — Fri, 17 Nov 2023 13:58:52 GMT

@Spegat

looks like you're in an area with 5G...are you willing to run some troubleshooting tests ? Can you try thar PM sim in a different cellphone to see if there's any improvement ?

Re: Connection issues

maximum_gato — Fri, 17 Nov 2023 14:01:30 GMT

@Spegat

There's lots of bell towers in and around Brantford. What's the make and model of your phone ?

Re: Connection issues

Spegat — Fri, 17 Nov 2023 14:03:22 GMT

Galaxy a53 5g