topic Re: US add on in Get Support

US add on

Granite1 — Fri, 17 Nov 2023 05:15:01 GMT

I purchased the $30 US add on. I’m now in Minneapolis. My phone won’t let me call Canada and no one in Canada can call my phone. Help!!

Re: US add on

dust2dust — Fri, 17 Nov 2023 05:20:03 GMT

If your phone is set to 5G then set it to 4G LTE. Try to connect to either T-Mobile or AT&T. Do you know if your phone has been enabled for volte here yet? That makes calling much easier. The hard way is using only T-Mobile and hoping your phone switches down to 2G GSM or that you can manually switch it. Text will work there as well. Then switch back to 4G LTE when you need data.

Re: US add on

DennyCrane — Fri, 17 Nov 2023 06:46:29 GMT

If you can't call Canada, I'm assuming you also can't call within the US? Does data and text messages work? If so it's likely a VoLTE issue. What phone are you using?

https://www.publicmobile.ca/en/on/get-help/articles/volte