topic Re: SIM card in Get Support

SIM card

bgtrade101 — Fri, 17 Nov 2023 04:44:46 GMT

Sorry, but I have been checking my mailbox every day for more than two weeks and no SIM arrived.
Public Mobile did not honor the promise they made. I don't trust you.
I want my payment refunded back to my credit card

Re: SIM card

computergeek541 — Fri, 17 Nov 2023 04:44:31 GMT

@bgtrade101 wrote:
Sorry, but I have been checking my mailbox every day for more than two weeks and no SIM arrived.
Public Mobile did not honor the promise they made. I don't trust you.
I want my payment refunded back to my credit card

By posting a message here, your feedback will usually only be seen by other customers. To discuss this matter with Public Mobile, please contact a customer support agent through: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM card

softech — Fri, 17 Nov 2023 04:44:32 GMT

@bgtrade101

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

Please open ticket by private message CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there