topic Re: System won't process my payment in Get Support

System won't process my payment

btcards — Fri, 17 Nov 2023 00:32:51 GMT

I forgot to update my account with my new credit card (my fault) so my pre-authorized payment didn't go through today. I've updated the card and have been trying for 6+ hours to make a payment. I keep getting messages that payment can't be processed. In the meantime I don't have any phone service. How long do I have to wait ??

Re: System won't process my payment

maximum_gato — Fri, 17 Nov 2023 00:34:28 GMT

@btcards

Have you activated your new card online or used it for a PIN purchase in store?

Re: System won't process my payment

Handy1 — Fri, 17 Nov 2023 00:34:35 GMT

@btcards You can buy payment voucher and load it *611 get services going again then log into update crest card info or get support to update crest card info for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: System won't process my payment

btcards — Fri, 17 Nov 2023 00:44:42 GMT

thx!

Re: System won't process my payment

Maureen2323 — Fri, 17 Nov 2023 02:36:52 GMT

I am having the same problem. I have activated my card online.

Re: System won't process my payment

maximum_gato — Fri, 17 Nov 2023 12:13:12 GMT

@Maureen2323

Did the payment system not process your card info at least twice....then you activated it online and came back to try again and it was still refused ?

If you have not tried to update your card info for at least one hour then clear your browser cache or the pm app cache and reboot your device and try again.

Take your time and try not to make an imput error. If you do clear the entire line and start fresh. If you make several errors (trust me I've done it!) then clear your cache again and start over from the start.

I have found that the new self serve account's login and payment details will return an error message if you make any typo and you correct it using the "back" arrow key on your keyboard. Deleting the entire line and starting fresh will prevent the error message the vast majority of the time but several errors in a row will require clearing the app or browser cache. Report back your results. 🤞

Re: System won't process my payment

Maureen2323 — Sat, 18 Nov 2023 01:54:35 GMT

Thank you for your help. I was able to fix the problem. I have trouble navigating this support system. Even sending this message back is confusing...