topic Re: I wake up to getting robbed in Get Support

I need arefund

Sundancel — Thu, 16 Nov 2023 23:20:36 GMT

It seems I was double charged November 2n 2023 I am hoping to solve this issue with you instead of the bank because they say it will be bad for you if they just take the money back

Re: I need arefund

HALIMACS — Mon, 13 Nov 2023 16:02:48 GMT

@Sundancel

first of all, make sure that both charges have settled before asking Public Mobile to reverse one.

Also, check your available funds in self-serve, to see if the extra funds are there

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

What is wrong with this app

Sundancel — Thu, 16 Nov 2023 23:14:07 GMT

It said I purchased an add on for 42 dollars wtf I never used all my data yet why the would I need extra data

edited by computergeek541: inappropriate language removed

Re: What is wrong with this app

Handy1 — Thu, 16 Nov 2023 21:49:43 GMT

@Sundancel Maybe you selected it by accident ? If not please submit ticket with support to investigate using this direct link

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: What is wrong with this app

kb_mv — Thu, 16 Nov 2023 21:50:27 GMT

@Sundancel Did you by chance change plans and didn't select "change on renewal" in which case you were charged immediately? Screenshots would be helpful. Alternatively if you still feel you have been wronged, contact customer service at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I wake up to getting robbed

Sundancel — Thu, 16 Nov 2023 22:55:44 GMT

Re: What is wrong with this app

computergeek541 — Thu, 16 Nov 2023 21:53:16 GMT

vulgar messsge removed

Re: What is wrong with this app

Handy1 — Thu, 16 Nov 2023 21:55:30 GMT

@Sundancel Myself and @kb_mv are just customers like you trying to help you need to message CS_Agent to investigate for you . Do your plan just renew by any chance . We just provided you the link for support

Re: What is wrong with this app

dwh1 — Thu, 16 Nov 2023 21:55:46 GMT

You know that you are just swearing at customers who are trying to help you?

Re: I wake up to getting robbed

hTideGnow — Thu, 16 Nov 2023 22:40:05 GMT

hi @Sundancel before you submit ticket with agent, can you explain what happened? look like an usual renewal

Re: I wake up to getting robbed

DennyCrane — Thu, 16 Nov 2023 22:56:56 GMT

It says "reversal". Is it possible they charged you in error and then immediately reversed it? If it went through on your card I would think it would be a pending charge that will fall off, based on how your payment history looks. Maybe someone who has seen that before can chime in though.

Re: What is wrong with this app

DennyCrane — Thu, 16 Nov 2023 22:59:28 GMT

One thread is probably sufficient. I responded in the other one. Your screenshot looks like a reversal.