topic Re: Porting to Telus in Get Support

Porting to Telus

Joe_mck — Thu, 16 Nov 2023 22:48:05 GMT

Hi, I'm wanting to move over to Telus for an EPP plan. Just wondering if my plan at Public will be prorated. I'm on the $50 40GB CAN-US plan and looks like my bill cycle just passed. The Telus rep seems to think so but I've heard that PM is different because it's prepaid although this plan is subscription based.

Re: Porting to Telus

abtest — Thu, 16 Nov 2023 22:12:33 GMT

@Joe_mck- because PM is prepaid, there is no pro-rating. You will not get anything back. best to switch over near the end of you PM cycle.

Re: Porting to Telus

Handy1 — Thu, 16 Nov 2023 22:15:52 GMT

@Joe_mck PM is ore paid and do not pro rate the plans no refunds , so best to wait to end if your cycle to switch as @abtest mentioned or you can ask Telus since its PM parent company if they can give you some sorta migration credit to help off set the months difference

Re: Porting to Telus

dust2dust — Thu, 16 Nov 2023 22:18:14 GMT

@Joe_mck- Just so it's crystal clear, this place does not take ore for payment. 🙂

Re: Porting to Telus

maximum_gato — Thu, 16 Nov 2023 22:44:52 GMT

@Joe_mck

Are you on the new points rewards program or the old $$ rewards program?

Re: Porting to Telus

HALIMACS — Thu, 16 Nov 2023 22:44:57 GMT

LOL - that's not the 1st time @dust2dust

@Handy1 , you diggin for iron ore again? 😂

Re: Porting to Telus

computergeek541 — Thu, 16 Nov 2023 22:50:45 GMT

@Joe_mck wrote:
Hi, I'm wanting to move over to Telus for an EPP plan. Just wondering if my plan at Public will be prorated. I'm on the $50 40GB CAN-US plan and looks like my bill cycle just passed. The Telus rep seems to think so but I've heard that PM is different because it's prepaid although this plan is subscription based.

Public Mobile is using the word "subscription" as a marketing term. All cell phone plans are subscriptions. Prepaid itself doesn't prevent a company from offering refunds. Public Mobile chooses not to issue refunds as a business decision.