topic Re: Text offer in Get Support

Text offer

RSBP — Thu, 16 Nov 2023 21:07:55 GMT

I got a text offer today for 5GB of data at 3G speeds of up to 3gbps for $25/month. A couple questions - a) will I still get my rewards off every month? b) when will my 5GB start? TIA!

Re: Text offer

will13am — Thu, 16 Nov 2023 21:13:32 GMT

@RSBP , there will be no change to your rewards if you take this offer or change to any other plan for that matter. Plan change does not mean rewards change.

Re: Text offer

Joel96 — Thu, 16 Nov 2023 21:17:22 GMT

a) Public offers both Rewards and Points now. Basically, all the prior rewards are reformatted into Points that operate the same way. The Refer-A-Friend program should directly translate, but the loyalty program is different. IMO the rewards offers a better long term discount, so it better to not switch over to the points system. I don't believe that changing the subscription will change the reward system as well, otherwise, there should be a notification sent as it changes what you are signed up for. b) It should say in the message, I would assume the offer would start next bill cycle as Public generally wouldn't refund any remaining balance for the current month. That just makes the transfer easier.
I would suggest accepting the offer and checking with customer service if the rewards system changes. Overall the difference isn't too big and that offer is reasonable.

Re: Text offer

BKNS27 — Thu, 16 Nov 2023 21:17:56 GMT

@RSBP

- If you are a member on the old rewards system then you will get your rewards on the new plan.
- You have the option for the new plan to start now or on your next renewal date but please note that if you want the plan to start now. You have already paid the the existing plan plus you will be charged for the new plan…no prorated refund on the balance left on your old plan.

So I would highly recommend you change the new plan on your next renewal date.

Re: Text offer

DennyCrane — Thu, 16 Nov 2023 23:06:30 GMT

The text offer you can only apply effective your next renewal AFAIK. If you're close to your renewal date it may miss and change at the following renewal. However save screenshots and if it is missed and you want it early you can send a message to @CS_Agent. But it should change on your next renewal date if all goes as planned (and if you respond to the offer).

Re: Text offer

Andrew2001 — Fri, 17 Nov 2023 00:56:43 GMT

Be sure to complain if your speed doesn't reach 3gbps!

Re: Text offer

Hadza2 — Fri, 17 Nov 2023 14:38:36 GMT

Same here, I got the same offer. My text offer said it expires November 20. So I have to decide soon.

Questions:

1. Is this a one time offer for one month (or limited time), or is it a new permanent plan?

2. Will the 5 GB roll over?

3. What is my best option, since I still have some data left from a 1 GB add-on?

Re: Text offer

DennyCrane — Fri, 17 Nov 2023 14:41:18 GMT

@Hadza2

1) Permanent

2) No. You'll get a fresh 5GB every month, but unused data from the prior month does not roll over.

3) That 1GB will fall off if not used by the expiry date.

Re: Text offer

hTideGnow — Fri, 17 Nov 2023 14:42:40 GMT

@Hadza2

1. not one month. Once you are on the new $25 5GB plan, you will be there

2. not roll over data, but new 5GB every month

3 your add-on bonus from December will stay even with plan change

My Advise is to take the $25 5GB offer, it is a great plan

Re: Text offer

DennyCrane — Fri, 17 Nov 2023 14:45:20 GMT

@hTideGnow For #3, the screenshot is of a purchased add-on with an expiry date.

Re: Text offer

Hadza2 — Fri, 17 Nov 2023 15:03:03 GMT

Thanks. When would the new off start? Now, or my renewal date ( December 11) ?

Re: Text offer

DennyCrane — Fri, 17 Nov 2023 15:05:00 GMT

@Hadza2 Does it say in the text? Usually for the targeted offers you can only accept by text, and it will be at next renewal.