topic Re: I'm part of the old rewards system, if I change my plan now do I still retain my earned $ off/mo in Get Support

I'm part of the old rewards system, if I change my plan now do I still retain my earned $ off/month?

Mechecor — Thu, 16 Nov 2023 19:33:19 GMT

Hello

I am considering swapping my plan to the Black Friday promo.

I noticed the promo says it earns $XX points per month.

If I change my subscription to this, do I still maintain my old rewards program (where it's $ off per month), where I get $ off my monthly bill based on loyalty + referrals?

Thanks

Re: I'm part of the old rewards system, if I change my plan now do I still retain my earned $ off/mo

mojorising — Thu, 16 Nov 2023 19:37:56 GMT

You will not lose your rewards. That message is for new customer subscribers.

Re: I'm part of the old rewards system, if I change my plan now do I still retain my earned $ off/mo

hTideGnow — Thu, 16 Nov 2023 19:35:12 GMT

HI @Mechecor

no worries, you will stay on the old rewards system. Change plan won't affect that.

The points there is only marketing tone for new accounts

Re: I'm part of the old rewards system, if I change my plan now do I still retain my earned $ off/mo

Meow — Thu, 16 Nov 2023 19:43:25 GMT

You will retain your old rewards as they are tied to your account and not to a plan!

Re: I'm part of the old rewards system, if I change my plan now do I still retain my earned $ off/mo

ztraz — Thu, 16 Nov 2023 20:35:56 GMT

I have the same question, I'm on the original reward system and I'm currently saving $14 per month on the 3G $25 plan. If I switch to this new $34 per month plan will I only be charged $20 per month ($34 - $14 = $20)?