topic Re: Port number error text message in Get Support

Port number error text message

GinTonic — Thu, 16 Nov 2023 20:30:53 GMT

I am trying to port over a number into Public Mobile today and I received this message about 1 hour ago. "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"

The link in the text message does not work and no one has contacted me. The chatbot is also not helpful. Will I be receiving a call?

Re: Port number error text message

kb_mv — Thu, 16 Nov 2023 20:31:51 GMT

@GinTonic Try them at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Port number error text message

SourDude1234 — Thu, 16 Nov 2023 20:32:36 GMT

Hi @GinTonic
You can call the porting team, they will redo the process for you. Check the envelope icon on the top right, I will send the phone number to you there.