topic Re: Need help to complete activation in Get Support

Need help to complete activation

Dom514 — Thu, 16 Nov 2023 17:49:35 GMT

My new activation has failed and I cannot log in to contact support. Please advise how I can proceed

Re: Need help to complete activation

SourDude1234 — Thu, 16 Nov 2023 17:55:03 GMT

Hi @Dom514
It seems as if you are able to log in to your community account (since you posted this)
You can contact customer support using the link below, they will be able to help you redo your activation,
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Need help to complete activation

Dom514 — Thu, 16 Nov 2023 18:00:42 GMT

Thanks for the quick reply. Oddly enough I did DM that user and they suggested they couldn’t help me. Will try again.

Re: Need help to complete activation

BKNS27 — Thu, 16 Nov 2023 18:02:55 GMT

@Dom514

Did you do the activation on the PM app?

You need to complete it on the app if you started the activation online.

Re: Need help to complete activation

Dom514 — Thu, 16 Nov 2023 18:04:35 GMT

Yes I did in the app. There was an error and directed me to support. The support directed me to login to submit a ticket. The site hangs forever. Somehow I am able to log into this forum though.

Re: Need help to complete activation

SourDude1234 — Thu, 16 Nov 2023 18:07:12 GMT

Did you port your number from another provider?

Re: Need help to complete activation

Dom514 — Thu, 16 Nov 2023 18:09:19 GMT

I am trying to yes but for now nothing has happened and I haven’t generated an eSim yet