topic Re: Double bill in Get Support

Double bill

missle — Thu, 16 Nov 2023 16:28:59 GMT

Who can i call.

I was bill two times for the same month. i was charged on Oct 28th and then again on Nov 3

Re: Double bill

TheSterlinger — Thu, 16 Nov 2023 16:29:53 GMT

You can talking to a Public Mobile CS agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double bill

BKNS27 — Thu, 16 Nov 2023 16:35:43 GMT

@missle

PM is an online service so you can’t talk to anyone but you can private message a CS_Agent.

Where are You seeing the double charge? On your account or on your CC statement?

If it is on your account, the first amount…it is the current plan you are on (non-charge).

The second amount is the Top-up to make the monthly payment (charge). So you were only charge once if this is the case.

If it is on your CC statement then private message an agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double bill

SourDude1234 — Thu, 16 Nov 2023 16:35:00 GMT

Hi @missle
Where are you seeing these charges? In your credit card or in your payment history on your account?
Make sure that you or someone else who has access to your account hasn't purchased any add-ons, etc.
If you are seeing these charges on your credit card, please make sure that one of them is not a pending charge.

Re: Double bill

HALIMACS — Thu, 16 Nov 2023 17:02:12 GMT

@missle

Did you change plans during this time?

And if so, did you select an immediate plan change?

If you did, you would be charged again for another full cycle to the changed plan value and there are no refunds or prorations of the prior cycle plan.

Re: Double bill

hTideGnow — Thu, 16 Nov 2023 17:04:29 GMT

HI @missle

the two charges had the same amount?

and you only use this credit card for one PM account? no family account? Sorry to ask, but it happened to someone before that they forgot the other account

Re: Double bill

missle — Thu, 16 Nov 2023 17:22:06 GMT

yes i only have one account, yes this was charged on my credit card no family account

im thinking my bill is due and comes off my credit card every month on the 28th.

on the 3rd i upgraded to new plan with more data and it was charged again. should i not receive something back from the original payment on the 28th

or it should have not been a full charge to upgrade?

Re: Double bill

missle — Thu, 16 Nov 2023 17:31:27 GMT

i didnt see anything that said immediate plan change..... Im not sure

if this is the case, That is just wrong on how to do things.

Alot of money for a five day service

Re: Double bill

dust2dust — Thu, 16 Nov 2023 17:33:57 GMT

There is no pro-rating here. There is a box of "fine print" just below where you said to proceed that warned of this. You have two options to change plan, 1: change now, 2: change on next renewal.

Re: Double bill

HALIMACS — Thu, 16 Nov 2023 17:41:11 GMT

@missle

There are warnings when doing immediate plan changes – yes, almost all prepaid mobile providers never prorate or refund partial cycles when a person leaves the service or changes plans immediately.

It’s always advisable to “change on next renewal” to complete your full cycle that has been prepaid

You chose “change plan now” which immediately starts a new cycle.

Adding: you could try your luck with the customer support agents and indicate you misunderstood the implications of the choices. The best they might do is give you some credit on your available funds to use on your next renewal.

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

best of luck!