topic Re: Can’t login to change subscription in Get Support

Can’t login to change subscription

David57 — Thu, 16 Nov 2023 16:25:26 GMT

Won’t allow me login using email. Says I don’t have a account even though I’ve been with public for about 9 years. Says email doesn’t exist even though I have received emails in past month.

Re: Can’t login to change subscription

TheSterlinger — Thu, 16 Nov 2023 16:33:07 GMT

Not sure what the problem is, perhaps trying sending the verification code to your phone number instead. Sometimes the website/app is glitchy.

Re: Can’t login to change subscription

Phil_Adelphus — Thu, 16 Nov 2023 16:37:20 GMT

@David57 Have you logged in at all this year? Just wondering if you have set up an Eversafe ID.

Re: Can’t login to change subscription

SourDude1234 — Thu, 16 Nov 2023 16:37:57 GMT

Hi @David57
Have you been topping up? When is the last time you paid your bill?

Re: Can’t login to change subscription

BKNS27 — Thu, 16 Nov 2023 16:41:28 GMT

@David57

It sounds like you are an longtime member so did you create an Eversafe ID? This was recently implemented to prevent any fraudulent access to your account.

If you haven’t create one, click on Sign Up and create an ID.

If there was one created then contact a CS_Agent to help you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437