topic Re: Port not completed in Get Support

Port not completed

Ankuroberoi — Thu, 16 Nov 2023 14:28:36 GMT

I ported from fido to PM. Was not able to receive portout sms.
now i am not able to submit new port out sms request as there is an error everytime i try to submit ticket.

my old fido esim is still active and my new PM esim is also active with limited service. How should i request a new port out sms request

Re: Port not completed

softech — Thu, 16 Nov 2023 14:29:00 GMT

@Ankuroberoi

A critical part to porting is to receive a text from your old provider, Fido in your case, and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Port not completed

hTideGnow — Thu, 16 Nov 2023 14:37:03 GMT

HI @Ankuroberoi

is your Fido service active and able to receive calls and sms still? You can call PM porting them and ask them to reinitiate the porting request to Fido and Fido will send you the text. Just remember to reply Fido within 90 mins

I will message you the phone number to your Community inbox. Please check