topic Re: Cannot make calls in Get Support

Cannot make calls

EF03 — Thu, 16 Nov 2023 03:14:26 GMT

I cannot make any outgoing calls. I get the message that my phone is not connected to the network...

I can send and receive texts. I believe I can receive calls as well.

I tried taking my sim card out and restarting my phone several times.

Re: Cannot make calls

Chalupa_Batman — Thu, 16 Nov 2023 03:16:06 GMT

Depending on your phone, you can go into network settings and reset them all. Just know this will remove any saved WiFi passwords. Then reboot.

Also, did you just port over from somewhere else?

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 03:20:41 GMT

Hello.

No, it just randomly stopped working as far as I can tell.

Re: Cannot make calls

Chalupa_Batman — Thu, 16 Nov 2023 03:22:52 GMT

Well that's weird. I'd try to reset your networks and reboot. That should clear it up. If it doesn't, you can always reach out to a CS Agent and ask them to reset your network as well. You will have to shut off your phone for that though.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 03:23:28 GMT

I was using a different sim card (telus) for a couple weeks in another country. I may have stopped working after I put my public mobile SIM card back in.

Re: Cannot make calls

Sansan — Thu, 16 Nov 2023 03:23:54 GMT

Try turning airplane mode on and off. Then leave it powered off for a few minutes. It should fix itself shortly.

Re: Cannot make calls

Chalupa_Batman — Thu, 16 Nov 2023 03:27:29 GMT

I wonder if your APN info was switched? It should be Public Mobile. APN: sp.mb.com I have a feeling it's set as sp.telus.com

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone#:~:text=Name%3A%20Public%20Mobile,proxy%3A%20mmscproxy.mobility.ca

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 03:40:13 GMT

Neither of those suggestions worked. Thank you for your help though.

Re: Cannot make calls

dust2dust — Thu, 16 Nov 2023 03:49:53 GMT

APN wouldn't affect calling. If you're using an iphone, what about going in to settings, general, about and seeing if any updates happen.
Can we nail down exactly what all works. Calling in? Real sms texts in and out? (not chat or imessage)

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 04:00:39 GMT

No updates pending.

Calling in, Real SMS texts (including IMessages and real texts) in and out all work.

Re: Cannot make calls

dust2dust — Thu, 16 Nov 2023 04:05:24 GMT

Can you try the sim in another phone? So, green texts? Is this just one number you're trying or all calls out?

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 04:13:04 GMT

I can try. And Yes, green texts. I cannot make any calls out. I tried multiple different numbers including my partners.

Re: Cannot make calls

dust2dust — Thu, 16 Nov 2023 04:19:19 GMT

Can you call out using the Telus sim you mentioned?

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 04:25:08 GMT

I actually juts got my partner to try my number and it didnt work. However I received a call earlier today..

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 04:25:59 GMT

It was just a temporary one. So I cannot use it.

Re: Cannot make calls

dust2dust — Thu, 16 Nov 2023 04:33:09 GMT

And can your partner send you a real sms text?
Dial 611 and tell us the recording you get.

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 04:38:09 GMT

It says 7B1 and tells me my phone is not activated on the network.

Yes, he can send me a real sms text.

Re: Cannot make calls

dust2dust — Thu, 16 Nov 2023 04:47:01 GMT

Looking around for other possibilities - settings, screen time, app limits - is there anything set? (I'm not an Apple guy so I don't know what comes next)
Settings, screen time, content and privacy restrictions - is phone on here?
Settings, do not disturb - anything about times here?

From your partners phone dial 1-855-4pu-blic and enter your number and tell us the recording you get.

Re: Cannot make calls

EF03 — Thu, 16 Nov 2023 04:56:27 GMT

The recording told me when my next payment was due.

Nothing I can find. Phone is not restricted.

I may just go get a new sim card tmrrw.

Re: Cannot make calls

dust2dust — Thu, 16 Nov 2023 05:06:36 GMT

Ok good. That at least means the account is active. Which is shown by the fact that you can get texts. So you got the 611 text telling you you accessed it?
I guess I'm fresh out of ideas especially not being an Apple guy. You were given the link to support earlier, had you started that process?

Adding - I'm not sure it's the sim. Seems to me it rarely is. Try logging in and use the lost-stolen function to put the account on hold. Log out, log back in using the email address method for 2fa, and resume from the hold. Then restart the phone. I don't know if this method still does anything useful for this but it used to.