topic Re: Transfer phone number in Get Support

Transfer phone number

Ericfeng — Thu, 16 Nov 2023 01:03:26 GMT

Hello,

How long does it takes to transfer a phone number from Bell. It’s been almost 24h and whenever someone calls me it goes to my old carrier voicemail but data plan is working fine.

I tried rebooting the phone. Turn off and on the line on my iPhone.

TIA

Re: Transfer phone number

Chalupa_Batman — Thu, 16 Nov 2023 01:07:53 GMT

Hi @Ericfeng

Did you get a text from Bell asking to port? I'll send you the porting team number in the top right corner mail. so they can help you.

Re: Transfer phone number

Ericfeng — Thu, 16 Nov 2023 01:09:10 GMT

Got a text but didn’t reply back within the 90minutes

Re: Transfer phone number

Chalupa_Batman — Thu, 16 Nov 2023 01:11:35 GMT

No worries Eric. The number I sent, call it and they can trigger the text again. You just need to put your Bell SIM back in till you get the text. Say yes! 🙂

Re: Transfer phone number

HALIMACS — Thu, 16 Nov 2023 01:14:10 GMT

Then your port was not done properly @Ericfeng

That Port Authorization Request must be responded "YES" within 90 minutes of receiving so your current carrier knows you really want to port (move) your number from them to another provider.

If you didn't get the number to call to assist with porting, check your messages right away by tapping the link below and call them right away to get the porting completed.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Be sure to have the Bell SIM card in your device, reply "YES" right away after getting the PAT, then replace with your PM SIM card.

Re: Transfer phone number

BKNS27 — Thu, 16 Nov 2023 01:36:58 GMT

@Ericfeng

Common mistake for new members but PM forgot to add the instructions to leave the previous carrier SIM in the phone in step 5.