topic Re: Not activating in Get Support

Not activating

Guylame — Wed, 15 Nov 2023 23:56:07 GMT

Hey, my Koodo to PM transfer is going very unsmoothly. Please help asap. @CS_Agent

Re: Not activating

Chalupa_Batman — Wed, 15 Nov 2023 23:57:06 GMT

Did you get the text from Koodo asking permission to port over? If you said yes and it's still not fixed, I'll send you the porting team number. Check your mail box in the top right corner.

Re: Not activating

Guylame — Thu, 16 Nov 2023 00:48:04 GMT

I called and because I never got access to a PM phone number they couldn't help me out...

Re: Not activating

HALIMACS — Thu, 16 Nov 2023 01:22:27 GMT

More importantly, @Guylame , were you with Koodo PREPAID or Koodo POST PAID.

The process to port here from either of the above is very different given the prepaid system shares the same back-end processes with Public Mobile and the 'port' must be manually done by the customer support agents.

The post paid service at Koodo to here is done in the traditional way, wherein you should keep the Koodo account open, wait for the port authorization request from Koodo (thus, keep your Koodo SIM card in your device), reply "YES" to that text, then put your Public Mobile SIM card in to complete the port.

Here's how to reach a Public Mobile customer support staff:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Not activating

Guylame — Thu, 16 Nov 2023 01:32:42 GMT

It's post paid and I never got a port transfer text from Koodo

Re: Not activating

HALIMACS — Thu, 16 Nov 2023 02:35:35 GMT

Was your Koodo SIM card in your device?

Did you use the Koodo account number to initiate the port on the public mobile activation?

I ,too, ported here from Koodo Postpaid awhile back - seamless if done correctly.

Re: Not activating

Guylame — Thu, 16 Nov 2023 09:06:53 GMT

Yes, and yes. I ported the other way a few months back and it was seamless. This time I followed the process through the app and it's a pita