topic Re: CANADA -USA plan in Get Support

CANADA -USA plan

kinghun — Thu, 02 Nov 2023 05:33:10 GMT

recently subscibed to Can-US plan. data not working in US. Do i have to turn on roaming on my phone to work?

Re: CANADA -USA plan

hTideGnow — Wed, 01 Nov 2023 23:10:05 GMT

HI @kinghun

yes, you still need to turn on Roaming to use the service in US

Also, try to manually connect to T-Mobile or AT&T, and remember to use 4G network instead

Re: CANADA -USA plan

DennyCrane — Thu, 02 Nov 2023 01:10:50 GMT

Yes, you're still roaming and as such you need to enable data roaming. Your plan includes it, but it's still roaming.

Also it's best to set your Preferred Network to 4G/LTE while in the US, as AT&T 5G isn't working at the moment.

Re: CANADA -USA plan

computergeek541 — Thu, 02 Nov 2023 02:25:01 GMT

no new information was provided and the question was already answered 3 hours earlier

Re: CANADA -USA plan

kinghun — Thu, 09 Nov 2023 14:29:51 GMT

Hi . Did what you said and everything seems to be working. But it didn't automatically switch when I crossed the border. Went to Version first . Then switch to AT&T. Still had to restart t phone before everything was working. Is this normal?

Re: CANADA -USA plan

hTideGnow — Thu, 09 Nov 2023 14:32:42 GMT

@kinghun

if you are right at the border, automatic might not work well. Manual selection is safer. While most phones do not need a reboot after network change, but some do. So, it is perfectly normal

Enjoy your trip

Re: CANADA -USA plan

kinghun — Wed, 15 Nov 2023 22:17:08 GMT

was just in the states on a gas run . i was sent a roaming message. phone wouldnt pick up any US provider. what am i doing wrong?

Re: CANADA -USA plan

DennyCrane — Wed, 15 Nov 2023 22:20:20 GMT

@kinghun It sometimes takes my phone upwards of 10 minutes to connect. You can probably speed that up by rebooting your phone. That said, if you got that text you did successfully connect. What wasn't working?

Make sure your Preferred Network is set to 4G/LTE, not 5G. Also make sure your Data Roaming is on (on your phone).

Re: CANADA -USA plan

kinghun — Wed, 15 Nov 2023 22:36:08 GMT

it didnt show who i was connected to . i search to look for a provider, couldnt find any. last time a was over i was able to switch to at&t from verison. no provider showed on the screen. i use to get the roaming message fron Virgin when i was with them . if i had a working CAN/US plan i shouldnt be getting a roaming message, right

Re: CANADA -USA plan

DennyCrane — Wed, 15 Nov 2023 22:37:36 GMT

@kinghun What type of phone are you using? If you go into your phones network settings you can usually see. Also on my Pixel I can pull down the top menu and it shows.

Re: CANADA -USA plan

dust2dust — Wed, 15 Nov 2023 22:41:41 GMT

Think of the welcome text as an indication that you have connected to a US tower. Disregard it nonetheless. Yes for roaming data you need the roaming data toggle turned on. Not technically needed for talk and text but just leave it on all the time as you have the Canada/US plan so it doesn't matter. Even for non-plan holders it can be left on as there are no extra charges here.