Overcharged?

Pete700 — Wed, 15 Nov 2023 21:36:24 GMT

Switch plans and now charged $50.68, and then $45 in the same billing cycle? Why? Now just switched to the $40 plan a 40 gib, will I be charged twice? I need a refund, please help?

Re: Overcharged?

SourDude1234 — Wed, 15 Nov 2023 21:40:02 GMT

Hi @Pete700
When you changed your plan, did you select "change on renewal date"?

Re: Overcharged?

HALIMACS — Wed, 15 Nov 2023 22:02:54 GMT

@Pete700

every time you switch plans on an immediate basis it starts afresh with a full cycle charge.
All prepaid mobile suppliers do not prorate or refund partial cycles.

There are warning messages on the screen before doing this. Did you see them?

You can try your luck with the customer support agents if you missed it – they may or may not be accommodating

To contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

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Overcharged?

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