topic Login issue in Get Support

Login issue

shahzadpandher — Thu, 16 Nov 2023 05:44:16 GMT

I purchased a subscription and a sim card from Public Mobile Amazon store. I activated the sim and selected a phone number. Everything went fine. But when I put the sim, it didn’t show up on the phone. I tried bunch of phones and same issue. Now I am unable to do a sim swap because my account is linked to the old sim card and I am unable to receive text messages for my account login. @CS_Agent

Re: Login issue

hTideGnow — Wed, 15 Nov 2023 18:08:02 GMT

hi@shahzadpandher

the phone not see your sim or it sees it but does not connect?

if it sees and not connect, message support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login issue

SourDude1234 — Wed, 15 Nov 2023 18:09:37 GMT

Hi @shahzadpandher
For your account log-in, there is an option of "didn't get the code" and then have it sent via email.

You can contact CS Agent using the link below if you wish to
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Login issue

Yummy — Wed, 15 Nov 2023 18:19:29 GMT

You have to complete activation using PM app as a last step. Did you do that?

Re: Login issue

shahzadpandher — Wed, 15 Nov 2023 20:20:03 GMT

Yes I did that.