topic Re: Login issue in Get Support

Login issue

Carl_99 — Wed, 15 Nov 2023 06:30:35 GMT

I am trying to login on the mobile app and every time I type in my information the page gets reset. Does anyone have any solutions to this problem.

Re: Login issue

Chalupa_Batman — Wed, 15 Nov 2023 01:12:36 GMT

You can either delete the app and re install it or try to go to the apps cache and delete it. Then it should work. If not, delete and redownload.

Edit: Added helpful links.

https://support.apple.com/en-my/guide/iphone/iphacc5f0202/ios

https://www.androidpolice.com/clear-app-cache-data-android/

Re: Login issue

BKNS27 — Wed, 15 Nov 2023 01:51:42 GMT

@Carl_99

I just login to the PM app and no issues. It actually download my account quicker than before. Re-re the app and reboot your phone.

Re: Login issue

JustinTan — Wed, 15 Nov 2023 17:41:36 GMT

I haven't had the problem of the page getting reset, however the Public Mobile login page can get slow at times. You have probably tried all the basic things like redownloading the app, clearing cache, etc.

It would probably be beneficial to try logging in on a computer if you have one. I haven't had any problems there. If it doesn't work on computer, you can try:

- using different browsers

- incognito mode

- clearing cookies and cache