topic Billing -Update Credit Card On Mother In Law's Account in Get Support

Billing -Update Credit Card On Mother In Law's Account

hmithani1 — Wed, 15 Nov 2023 15:16:13 GMT

@CS_Agent I pay for my Mother In Law's cellphone. I need help updating the credit card information on my Mother In Law's Account. I am unable to access her account because I am not with her and she is unable to tell me the verification code that is texted to her or called to her. God Willing please have a @CS_Agent reach out to me with a private message to help and I can provide further details etc.

Thank you.......All Praise Is Due To God

Have An Infinitely Blessed, Happy And Productive Day And Beyond That Is Filled With Infinite Peace, Light, Love, Faith, Hope, Forgiveness, Patience, Tolerance, Acceptance, Humility, Respect, Equanimity, Balanced Asceticism, Abundance And Barakat........Ameen

Take Care, Be Safe And Be Infinitely Blessed........ Ameen

Re: Billing -Update Credit Card On Mother In Law's Account

kb_mv — Wed, 15 Nov 2023 15:17:32 GMT

@hmithani1 You will have to reach out to Customer Service and send them a message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing -Update Credit Card On Mother In Law's Account

Yummy — Wed, 15 Nov 2023 15:19:24 GMT

Only account holder can contact agent. I doubt they will handle your request on behalf of other customer unless you have power of attorney on file.

You can handle her account if you have access to her phone or email to receive security code.

You can contact agent for further instructions as here are Customers ONLY; no agents present.

To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Re: Billing -Update Credit Card On Mother In Law's Account

Dunkman — Wed, 15 Nov 2023 15:20:08 GMT

@hmithani1

Which email is your mother in law account attached to? Do you have access to that email?

You could send the 2FA to the email instead of text or calling.

Otherwise if not email, you will need to contact customer service agent. They will ask several security questions before allowing access to that account.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing -Update Credit Card On Mother In Law's Account

hmithani1 — Wed, 15 Nov 2023 15:21:21 GMT

Thank you.......All Praise Is Due To God

I just messaged @CS_Agent

Take Care, Be Safe and Be Infinitely Blessed....... Ameen

Re: Billing -Update Credit Card On Mother In Law's Account

hmithani1 — Wed, 15 Nov 2023 15:23:34 GMT

I am the account holder for her phone. God Willing I will wait for @CS_Agent to respond

Re: Billing -Update Credit Card On Mother In Law's Account

dust2dust — Wed, 15 Nov 2023 15:24:12 GMT

So, no praise to anybody here trying to help?
I think your best option is the email option mentioned if you have access to the registered email account.

Re: Billing -Update Credit Card On Mother In Law's Account

hmithani1 — Wed, 15 Nov 2023 15:26:03 GMT

Thank you

God Willing I will await for @CS_Agent to reply

Take Care, Be Safe and Be Infinitely Blessed....... Ameen