topic Re: Transfer number during onboarding session (Rogers) in Get Support

Transfer number during onboarding session (Rogers)

Luiz — Wed, 15 Nov 2023 14:47:35 GMT

@CS_Agent yesterday I initiated a phone transfer process, received the SMS from my old services, replied YES, but got an error saying the process could not be completed.

The device shows SOS only, How can I re-trigger the process?

Re: Transfer number during onboarding session (Rogers)

hTideGnow — Wed, 15 Nov 2023 14:51:13 GMT

HI@Luiz

call the PM porting support team and they can help. i will send you the number to your Community inbox. please check

Re: Transfer number during onboarding session (Rogers)

Luiz — Wed, 15 Nov 2023 16:36:05 GMT

Thank you, my phone won't make a call as it shows SOS only, not sure what happened.

Try to reach them out by chat, but it leaves me to open a new ticket here 😞

Re: Transfer number during onboarding session (Rogers)

hTideGnow — Wed, 15 Nov 2023 16:43:38 GMT

HI @Luiz

if it is SOS , it is not a porting problem, it is an account/sim setup problem on the system. Please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437