topic Trouble porting Number in Get Support

Trouble porting Number

AllanL — Wed, 15 Nov 2023 14:30:47 GMT

Hi i got a message

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

but then no one called me and my number didnt port, i need help

Re: Trouble porting Number

hTideGnow — Wed, 15 Nov 2023 14:42:08 GMT

Hi @AllanL

give them the account # of the old carrier

quickest way to get this resolved is to call the porting support team, I will send you the number , check your community inbox for my message

Re: Trouble porting Number

AllanL — Wed, 15 Nov 2023 18:35:49 GMT

Thank you @hTideGnow it worked out, thanks for your input 🙂

Re: Trouble porting Number

Shaun26 — Thu, 16 Nov 2023 22:07:31 GMT

Please send me the number too?