topic Re: Number transfer in Get Support

Number transfer

Jw65 — Wed, 15 Nov 2023 06:11:53 GMT

I need a request sent to my old provider for a number transfer

Re: Number transfer

SourDude1234 — Wed, 15 Nov 2023 03:50:34 GMT

Hi @Jw65
When activating, on your old SIM card, you should receive a message which you have to reply "YES" to complete the port. Who is your old provider?

Re: Number transfer

softech — Wed, 15 Nov 2023 03:50:53 GMT

@Jw65

did you submit a porting request yet?

If not , you will have to login to My Account, go to Profile page, click Transfer Number and enter your phone number and old provider's account number

if you already submitted a request, and just need to re-trigger the process, There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number transfer

Jw65 — Wed, 15 Nov 2023 03:51:52 GMT

I did but I didn't reply in time and its bell so I need it sent agsin

Re: Number transfer

SourDude1234 — Wed, 15 Nov 2023 03:53:02 GMT

Oh, in that case, you can call the phone number which @softech sent you in your mail.

Re: Number transfer

softech — Wed, 15 Nov 2023 03:53:16 GMT

@Jw65 yes, porting team can help. But they are closed for the night, call tomorrow morning

Re: Number transfer

Jw65 — Wed, 15 Nov 2023 03:54:18 GMT

Thanks

Re: Number transfer

eswar — Wed, 15 Nov 2023 06:09:04 GMT

directly buy a plan in public mobile, it will guide you to buy a plan, transfer or take new number and details required for port will be asked, like mobile imei, old number etc

it is seamless and free