topic Re: ESim installation failure in Get Support

ESim installation failure

Ericfeng — Wed, 15 Nov 2023 02:16:07 GMT

I was unable to install the eSim via the PM app. I also tried scanning the QR code but it says to try later or contact carrier. Can anyone provide me guidance? TIA

Re: ESim installation failure

SourDude1234 — Wed, 15 Nov 2023 02:17:40 GMT

Hi @Ericfeng
Contact customer support using the following link, they can help you redo it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: ESim installation failure

hairbag1 — Wed, 15 Nov 2023 02:52:25 GMT

@Ericfeng

snipped from PM Help files re: esim...

What should I do if the eSIM download fails?

If the eSIM installation fails, you have the option to retry the download up to three times. If the issue persists after three attempts, you will have the option to contact a Customer Support Agent for further assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: ESim installation failure

Ericfeng — Wed, 15 Nov 2023 02:54:00 GMT

how to redownload?

Re: ESim installation failure

softech — Wed, 15 Nov 2023 02:58:48 GMT

@Ericfeng wrote:
how to redownload?

@Ericfeng

you can use the app to download and install the eSIM. If fails, you will need to try using the QR code.

But sound like you tried both, so, open ticket with PM support is the way to go for now