topic Re: How can I contact the operator? in Get Support

How can I contact the operator?

Ash9Kal — Wed, 15 Nov 2023 01:04:54 GMT

How can I contact the operator?

Re: How can I contact the operator?

SourDude1234 — Wed, 15 Nov 2023 01:06:27 GMT

Hi @Ash9Kal

All questions have to be asked here. If we can not solve it, we will give you a link to message customer support.

Re: How can I contact the operator?

softech — Wed, 15 Nov 2023 01:07:07 GMT

@Ash9Kal

you can message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

of course, you can share your issues, and Community members here would try to help

Re: How can I contact the operator?

dust2dust — Wed, 15 Nov 2023 01:07:36 GMT

Cue gramps squeaking out "back in the day". What seems to be the problem that you need help with?

Re: How can I contact the operator?

Ash9Kal — Wed, 15 Nov 2023 01:11:07 GMT

My credit card is charged 3 times a month for services. Who can I discuss this with?

Re: How can I contact the operator?

SourDude1234 — Wed, 15 Nov 2023 01:13:07 GMT

You should check your payment history make sure you didn't purchase add ons. If not, then contact customer support with the link @softech provided.

Re: How can I contact the operator?

dust2dust — Wed, 15 Nov 2023 01:13:38 GMT

The same amount? Different amounts? Is a kid using a phone that you're paying for?

Re: How can I contact the operator?

Chalupa_Batman — Wed, 15 Nov 2023 01:17:37 GMT

Before you contact a CS Agent, please reach out to your credit card company to confirm these are actual charges and not pending charges. Folks make that mistake often. Once you confirm this is either a charge that's been actually charged 3 times by accident, then yes, reach out to a CS Agent in the link below. But if it's just pending charges, you're safe. But yes, contact credit card company first for confirmation. Always start there.