topic Re: Calls in Get Support

Calls

Deb_ocb — Wed, 15 Nov 2023 06:37:12 GMT

Am being told by callers that when calling it goes straight to voicemail and it doesn’t ring on my end

Re: Calls

softech — Tue, 14 Nov 2023 23:45:55 GMT

did you just join PM and requested porting your number into PM ?

If you are porting your number, did you reply a text to your old provider and reply YES within 90 mins? If you miss that, the porting was not completed and hence you are not receiving incoming calls. There is a number you can call to talk to live support and re-trigger the process. I will message you the number, please check your Community inbox, envelope icon on top right

if you are not new to PM, incoming calls and text were working fine before and just not working now, try to :

reboot your phone once.
reseat your sim card (Power down the phone, take sim card out for a minute, then put it back and power up)
change your Preferred Network Type or Network Mode on your phone to 3G Only (or WCDMA)
Try to click Reset all networks and see if it helps (please note it will also delete your saved Wifi connections, but you can easily add them back later)
if you have another phone, put your sim card in that other phone and test
use your phone in another area, it could be a local network issue

Re: Calls

Phil_Adelphus — Tue, 14 Nov 2023 23:46:18 GMT

@Deb_ocb Are you a new customer that ported in from another carrier, or an existing customer? If an iPhone have you checked that the silent button on the side has not accidentally been turned on?

Re: Calls

Deb_ocb — Tue, 14 Nov 2023 23:46:44 GMT

Yes, it was all working fine until today.

Re: Calls

Deb_ocb — Tue, 14 Nov 2023 23:49:09 GMT

Everything was working fine until today

Re: Calls

SourDude1234 — Tue, 14 Nov 2023 23:50:29 GMT

Can you let us know if you ported from a previous carrier?

Re: Calls

Deb_ocb — Tue, 14 Nov 2023 23:51:19 GMT

Yes I did, but that was over 1 week ago and have not had problems until today

Re: Calls

SourDude1234 — Tue, 14 Nov 2023 23:52:53 GMT

This may sound like a stupid question but are you sure you don't have do not disturb on? If not, try what @softech has suggested.

Re: Calls

Deb_ocb — Tue, 14 Nov 2023 23:57:20 GMT

Yes, checked that thanx

Re: Calls

Phil_Adelphus — Tue, 14 Nov 2023 23:57:43 GMT

@Deb_ocb You said in another thread that texts are not working too, sounds like the port might have had a problem. I think @softech has messaged you the number to call for that

Re: Calls

Deb_ocb — Wed, 15 Nov 2023 00:04:25 GMT

Do you have a phone number for solutions? Someone said that you had given it to me, but I don’t see it in your reply. Thanks for all your help, appreciate it

Re: Calls

Deb_ocb — Wed, 15 Nov 2023 00:05:26 GMT

Yes I did and all was fine until today

Re: Calls

SourDude1234 — Wed, 15 Nov 2023 00:07:16 GMT

@Deb_ocb
I will send it to you the porting department phone number, you can confirm if your port went through or not.
It should be here

Re: Calls

softech — Wed, 15 Nov 2023 00:07:37 GMT

@Deb_ocb

did you port your number earlier? if you did, when was it?

Add: I sent you the number again

Re: Calls

Deb_ocb — Wed, 15 Nov 2023 00:09:07 GMT

thanks