topic Re: Service not working need refund in Get Support

Service not working need refund

Prerna2471 — Tue, 14 Nov 2023 21:45:41 GMT

Hello i buy esim on November 10 and not able to connect to network I tried the bar code in the email you guys send to activate esim but still not working so i need refund and i will get new physical sim @CS_Agent

Re: Service not working need refund

dust2dust — Tue, 14 Nov 2023 21:47:54 GMT

Did you view that email on another device and scan it on the phone? Did you turn on the esim?

Re: Service not working need refund

LitlLdy — Tue, 14 Nov 2023 21:47:55 GMT

@Prerna2471 wrote:
Hello i buy esim on November 10 and not able to connect to network I tried the bar code in the email you guys send to activate esim but still not working so i need refund and i will get new physical sim @CS_Agent

@Prerna2471 , have you tried the steps below to activate your eSIM?

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

Re: Service not working need refund

SourDude1234 — Tue, 14 Nov 2023 21:49:19 GMT

Hi @Prerna2471
Make sure eSIM is activated in your settings (different for each brand) and then if it still doesn't work, to contact CS agent, use the following link -
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Service not working need refund

Prerna2471 — Tue, 14 Nov 2023 21:50:55 GMT

Tried not working still

Re: Service not working need refund

hTideGnow — Tue, 14 Nov 2023 21:51:48 GMT

HI @Prerna2471

do you see the eSIM showing up (installed) on your Cellular screen on your Sim Manager?

(and you are on iPhone or Android?)

Re: Service not working need refund

LitlLdy — Tue, 14 Nov 2023 21:53:04 GMT

@Prerna2471 wrote:
Tried not working still

@Prerna2471 , I’m soo sorry. Most of the time that works in cases that the eSIM may have installed but didn’t activate.

Please send a private message to CS_Agent for help using the link that @SourDude1234 provided.

Re: Service not working need refund

BKNS27 — Tue, 14 Nov 2023 22:08:57 GMT

@Prerna2471

what is the make and model of your phone? If it is an older phone, it is not eSIM compatible.