topic Re: eSIM installation failed in Get Support

eSIM installation failed

random_sniper23 — Wed, 15 Nov 2023 06:57:54 GMT

Hi,

my eSIM installation failed. There was some sort of error. Upon checking they sent me a QR code via email but when I scan it it says Unable to activate sim. Try again later or contact network.

someone help me please, send me a new eSIM that works

Re: eSIM installation failed

SourDude1234 — Tue, 14 Nov 2023 20:33:57 GMT

Hi @random_sniper23
Please contact customer support using the following link, they will be able to redo the process for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: eSIM installation failed

LitlLdy — Tue, 14 Nov 2023 21:32:16 GMT

@random_sniper23 wrote:
Hi,
my eSIM installation failed. There was some sort of error. Upon checking they sent me a QR code via email but when I scan it it says Unable to activate sim. Try again later or contact network.

someone help me please, send me a new eSIM that works

@random_sniper23 ,

Most of time when this happens all someone needs to do if the eSIM installed but didn’t activate is the steps below which worked for me & several other Customers.

Reboot your phone.

In cellular settings make sure that “Turn On This Line “ (for iPhone ) is selected. (I am not positive where the setting is on a different phone to turn it on, possibly ‘Turn on your eSIM under Mobile Network’), reboot your phone. (You may need to reset network settings then reboot)

If that doesn’t work then we ask them to send a private message to CS_Agent for help.

Re: eSIM installation failed

MyVoiceIsPony — Tue, 28 Nov 2023 00:51:08 GMT

Thank you! can confirm this worked for me. I am on iphone 11