topic Re: Help in Get Support

Help

PaulB2 — Tue, 14 Nov 2023 19:17:32 GMT

We joined a US/Can $60 month for 3 months prepaid plan to get extra minutes & data while traveling the US (upgraded a week ago). Summary says we used a bunch of data but internet rarley worked. Would like to go back to previous $15 phone plan & get credit or refund. Can somebody help/any suggestions. Thank you.

Re: Help

hTideGnow — Tue, 14 Nov 2023 19:19:04 GMT

hi @PaulB2

did you connect to T-Mobile or AT&T? try manual connect to either one. And make sure you enable Data roaming on your phone

Re: Help

SourDude1234 — Tue, 14 Nov 2023 19:21:19 GMT

Hi @PaulB2
You can switch your plan by going to "Subscriptions & Add-Ons > "Change subscription" (Make sure to select "Change on Renewal"). I am not sure if they will be able to refund you but you can contact a CS agent using the link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Help

hTideGnow — Tue, 14 Nov 2023 19:20:10 GMT

HI @PaulB2

and sorry, PM is prepaid, you cannot just go back to $15 and ask for refund. You can however schedule a plan change after your 90 days plan

Re: Help

Phil_Adelphus — Tue, 14 Nov 2023 19:25:31 GMT

@PaulB2 Are you still in the USA?

Re: Help

computergeek541 — Tue, 14 Nov 2023 20:42:33 GMT

Re: Help

PaulB2 — Tue, 14 Nov 2023 21:05:05 GMT

yes we are

Re: Help

PaulB2 — Tue, 14 Nov 2023 21:05:58 GMT

at&t, so how do I manually connect to it?

Re: Help

Phil_Adelphus — Tue, 14 Nov 2023 21:09:15 GMT

@PaulB2 In an iPhone go to Settings -> Cellular -> Network Selection, uncheck automatic and see what is offered, you would want either AT&T or T-mobile. Set your cellular options to 4G/LTE. If you have an android it should be something similar Make sure data roaming is turned on.

Re: Help

dust2dust — Tue, 14 Nov 2023 21:10:21 GMT

If your phone is set to 5G then set it to 4G LTE. Then do you know if your phone has been enabled for volte here yet? If not then you can only use talk services on T-Mobile using their old 2G GSM network. Hopefully your phone and the area you're in can switch automatically. If not then you would need to switch down manually. Talk and text will work there. You can go back to 4G LTE when you want data.