topic Sim card not delivered in Get Support

Sim card not delivered

TimC — Tue, 14 Nov 2023 19:16:47 GMT

I have ordered a sim card last Monday and it has been 6 business days, while when I order the system tells me I may get it in 2 business days. How can I follow up on this to see if it is not mailed out yet or lost?

Re: Sim card not delivered

SourDude1234 — Tue, 14 Nov 2023 19:23:50 GMT

Hi @TimC
SIM cards can take up to 3 weeks to be delivered. There is not a official tracker to track SIM cards.
You can contact CS agent using the link below if it has been a long time and you believe your SIM card is lost.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Make sure to monitor the envelope icon on the top right since that is where you will receive the response.

Re: Sim card not delivered

hTideGnow — Tue, 14 Nov 2023 19:26:01 GMT

HI @TimC

PM uses only Canada post to ship the sim card so it could be lost

please submit a ticket with CS agent and ask them to check, maybe resend you a new one

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card not delivered

SourDude1234 — Tue, 14 Nov 2023 19:31:34 GMT

Also @TimC
You can also ask them for a refund and order one from Amazon for 5 bucks, it is cheaper and less chances of getting "lost" 🫠