topic Re: Number Transfer in Get Support

Number Transfer

Inessabe — Tue, 14 Nov 2023 14:08:11 GMT

When I activated my eSIM with PM, I didn't realize that my physical SIM with my current provider (Fido) would be turned off on my phone - and therefore I missed the text message asking to confirm that I would like to close my account (and therefore wasn't able to respond in 90 minutes). I managed to use the "transfer number" option in the portal to re-request the port - and received the text message and responded "YES" as requested (within a few minutes). Now over 9 hours later, the Fido account is still active and the number hasn't been ported over. Is there anything else I should be doing?

@CS_Agentor anybody else that can help?!

Re: Number Transfer

Dunkman — Tue, 14 Nov 2023 14:45:23 GMT

@Inessabe

There is the Telus team porting phone number. I will private message you right now. Check your inbox (envelop icon on upper right corner of website).

Re: Number Transfer

CC122 — Tue, 14 Nov 2023 19:07:54 GMT

hello, im trying to help my dad with the same issue. what is the phone number we should be calling?

Re: Number Transfer

hTideGnow — Tue, 14 Nov 2023 19:08:35 GMT

HI @CC122

i will send you the phone number, check your Community inbox