topic Loyalty points in Get Support

Loyalty points

Ikeny — Tue, 14 Nov 2023 18:53:33 GMT

Sorry if this has been asked before, but I was looking to transfer from a 90 day plan to a 30 day plan, do my loyalty savings transfer to my new plan if I transfer? I have been with my plan for a while now and wouldn't like to lose those discounts.

Thanks for your help!

Re: Loyalty points

mojorising — Tue, 14 Nov 2023 18:55:04 GMT

They will transfer over.

Re: Loyalty points

hTideGnow — Tue, 14 Nov 2023 18:55:44 GMT

HI @Ikeny

you will be on the same rewards system with any plan change

sound like you are on the legacy system with loyalty rewards, yes, you will get to keep it

but remember, when you first renewed for the 90 days plan, the cost will be deducted by 1x the rewards (rewards equal to 30 days), which is correct. Then like 30 days plan, on the next 90 days, PM will put in rewards to your account every 30 days.

Re: Loyalty points

Ikeny — Tue, 14 Nov 2023 19:04:43 GMT

Yes I am in the legacy system! And thanks I guess I'll take the plunge and switch to the new black friday deal