topic Re: $34 plan for 20GB in Get Support

$34 plan for 20GB

darleneP — Tue, 14 Nov 2023 17:36:59 GMT

I wanted to switch to this plan but for some reason it doesn't appear to me. Two of my siblings have it but for some reason, I can't see it. Isn't it available for everyone for the Black Friday deals?

Re: $34 plan for 20GB

DennyCrane — Tue, 14 Nov 2023 17:40:35 GMT

Try clearing your cache or using an Incognito/private browsing window. It's available to everyone.

Re: $34 plan for 20GB

SourDude1234 — Tue, 14 Nov 2023 17:41:49 GMT

Hi @darleneP

If you're an existing subscriber, it should show you when you go to "Subscriptions and Add-Ons" then click on "Change Subscription". If the 5G plan does not show up there, contact a customer support agent using the following link and let them know you want this plan.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Monitor the envelope icon on the top right because that is where you will receive the response.

Re: $34 plan for 20GB

BKNS27 — Tue, 14 Nov 2023 17:50:15 GMT

@darleneP

If you are using the PM app, click on the “+” in circle then Subscription & Add-on>Change Subscription>check if it is under ALL plans.

Re: $34 plan for 20GB

darleneP — Tue, 14 Nov 2023 17:59:05 GMT

I have it now! Thank you everyone

Re: $34 plan for 20GB

SourDude1234 — Tue, 14 Nov 2023 18:04:37 GMT

No problem, enjoy the great deal!

Re: $34 plan for 20GB

Jakss8w — Tue, 14 Nov 2023 18:11:56 GMT

Restarting the web with a different browser worked for me.

I feel it is a competitive plan with great pricing if a new device is not required.