topic Re: Replying to a ticket in Get Support

Replying to a ticket

TranMinhThao — Tue, 14 Nov 2023 16:03:26 GMT

Hi,

I submitted a ticket with Public Mobile. They asked me some questions about preventing theft.

When I replied, it kept showing me the error "Correct the highlighted errors and try again. Your post has been changed because an invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied."

I tried to remove all the "," "." "$" but still the same errors happen.

I had to reply with each sentence but it only allows 3 sentences max. Now PM is asking me for more info but I can't even reply to them

Re: Replying to a ticket

kb_mv — Tue, 14 Nov 2023 16:05:17 GMT

@TranMinhThao When I get that error on a post I usually don't change a thing and hit send again and it usually works.

Re: Replying to a ticket

hairbag1 — Tue, 14 Nov 2023 16:05:36 GMT

@TranMinhThao

just ignore and click on Reply one more time.

Re: Replying to a ticket

TranMinhThao — Tue, 14 Nov 2023 16:06:02 GMT

I logged in again and it works. Thank you

Re: Replying to a ticket

hTideGnow — Tue, 14 Nov 2023 16:06:09 GMT

hi @TranMinhThao

just reply again. Type out the reply , do not use format or so

If you got the same error, copy what you typed, delete and right click and select Paste as Text and it will resolve the problem