topic Re: Problem activating my number in Get Support

Problem activating my number

Blastonaut — Mon, 13 Nov 2023 23:07:27 GMT

I am trying to activate my subscription, porting my number over from Koodo. The activation failed. I submitted a support ticket. I got an email telling me to call the port department. I called the port department and they didn't know how to solve the issue. They advised me to ask for help here. Please help.

Re: Problem activating my number

Hollister — Mon, 13 Nov 2023 23:09:43 GMT

@Blastonaut

Call the porting office again. Check email icon top right. I will pm you the number.

Re: Problem activating my number

Blastonaut — Mon, 13 Nov 2023 23:27:23 GMT

I just called the number you gave me. They said they could not find an activation for my SIM card (physical SIM) or a created account. They advised me to post this message on this forum again.

Re: Problem activating my number

hTideGnow — Mon, 13 Nov 2023 23:27:13 GMT

HI @Blastonaut

check the credit card if PM already charged you

if they did, please submit a ticket with CS agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem activating my number

Blastonaut — Mon, 13 Nov 2023 23:31:25 GMT

PM did charge my credit card.

I have submitted another ticket to CS agent.

Re: Problem activating my number

Phil_Adelphus — Mon, 13 Nov 2023 23:47:07 GMT

@Blastonaut Are you using the Public Mobile app or the website? The app is required to complete activation.

Re: Problem activating my number

Blastonaut — Mon, 13 Nov 2023 23:48:38 GMT

I used the phone app. It shows a page saying Subscription not Activated, contact a customer support agent. I cannot navigate to any other page or re-try the activation.

Re: Problem activating my number

ChrisLindberg — Tue, 14 Nov 2023 00:36:34 GMT

I am having the same problem with the same neverending run-around. The Public Mobile app does not work at all. The support and guidance on this site is horrible. I am very certain that Telus is deliberately trying to drive people nuts with public mobile in order to drive people back to Koodo or Telus.

Re: Problem activating my number

SourDude1234 — Tue, 14 Nov 2023 19:10:55 GMT

Hi @ChrisLindberg
Maybe try explaining us your issue? We will try out best to help.