topic Re: Switching Plans in Get Support

Switching Plans

yy118yi — Mon, 13 Nov 2023 19:23:54 GMT

Hello, I just signed up $34 20G 4G plan, the next day your 5G plan for the same price came out, can I switch to the 5G plan now or I have to wait for renewal date? If I can switch it now, since it is the same price, am I paying any additional cost?

Re: Switching Plans

mojorising — Mon, 13 Nov 2023 19:26:56 GMT

Change on renewal date otherwise you're going to have to pay again.

Re: Switching Plans

Hollister — Mon, 13 Nov 2023 19:25:10 GMT

@yy118yi

Schedule a plan change on your next renewal date. Do not do an immediate plan change..you will not get any credit for your current plan.

Re: Switching Plans

yy118yi — Mon, 13 Nov 2023 19:26:22 GMT

ok thanks!

Re: Switching Plans

ottawa — Mon, 13 Nov 2023 23:05:09 GMT

Be aware the $34/20GB@5G plan comes with unlimited data, so if you use the full 20GB you will continue at superslow speeds. You will not be able to buy a Data Add-On, you will be stuck at 0.5Mbps until the end of your billing cycle (or maybe you can get an Agent to renew early, or renew early yourself on a different plan).

With the 4G plan 20GB is a hard limit, so if you do run out, you can buy a Data Add-On to get through to end of your billing cycle.