topic Re: eSIM card in Get Support

eSIM card

Dave39 — Mon, 13 Nov 2023 21:33:18 GMT

My eSIM card was rejected on my new Iphone after i purchased a Public Mobile Subscription. I have no service. I cant call and ask for a new eSIM card. How do I get a new eSIM to try again

Re: eSIM card

Chalupa_Batman — Mon, 13 Nov 2023 21:37:47 GMT

Hi @Dave39

You'd have to purchase another eSIM if it didn't work. Plus you have to make sure your phone actually can do eSIM. Best bet is to purchase a SIM card but NOT from PM as it would take weeks. Amazon or local Telus store, call a head first.

Re: eSIM card

Dave39 — Mon, 13 Nov 2023 21:42:57 GMT

Thank you for the reply ... I have stopped at the Telus and purchased a new Public Mobile SIM card just now ... how do I get it linked to the account ?

Re: eSIM card

Chalupa_Batman — Mon, 13 Nov 2023 21:44:54 GMT

When you log into your account, go to Profile, then on your right side you'll see SIM card number. Click on the pencil and change it.

Re: eSIM card

DennyCrane — Mon, 13 Nov 2023 21:46:12 GMT

@Dave39 Login to your account, click the +, then go to Profile. There you can edit the sim card number

Re: eSIM card

Yummy — Mon, 13 Nov 2023 21:49:20 GMT

Why do not you just get NORMAL SIM instead of this eSIM???
You cannot transfer eSIM from phone to phone and obviously it can easily fail. Hardware SIM is transferrable from phone to phone...

Re: eSIM card

DennyCrane — Mon, 13 Nov 2023 21:50:41 GMT

@Yummy That's what they did:

https://productioncommunity.publicmobile.ca/t5/Get-Support/eSIM-card/m-p/1083756/highlight/true#M756885

Re: eSIM card

Dave39 — Mon, 13 Nov 2023 21:59:23 GMT

Excellent ...Thank you, It appears to have worked. Does it take a long time to activate on the phone

Re: eSIM card

DennyCrane — Mon, 13 Nov 2023 22:02:14 GMT

@Dave39 It should work right away. If you're porting a number in that involves additional steps.

Re: eSIM card

Chalupa_Batman — Mon, 13 Nov 2023 22:03:33 GMT

Just need to reboot the phone.

Re: eSIM card

Dave39 — Mon, 13 Nov 2023 22:09:32 GMT

I worked … awesome much appreciated