topic Re: Not getting service in Get Support

Not getting service

DKemp — Mon, 13 Nov 2023 17:31:21 GMT

Hello @CS_Agent in our Community,

My phone's service isn't working. I've double-checked that it's not on airplane mode and I'm unsure of the next steps.

Thanks for your help,

Debbie

Re: Not getting service

Chalupa_Batman — Mon, 13 Nov 2023 17:35:24 GMT

Hi Debbie,

Have you logged in to make sure your payments are up to date? When was the last time you had phone service. Have you tried rebooting your phone?

If you still can't figure things out, you can reach out to a CS Agent for assistance.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: Not getting service

DKemp — Mon, 13 Nov 2023 18:21:51 GMT

Hi @Chalupa_Batman,
Thanks for the quick reply. Yes, I've tried a reboot and have an active plan. Even after the reboot the phone is still "searching" for a service connection.
Thanks for the link to contact an agent. I was having trouble locating it.
Cheers,
Debbie