topic Re: cant update my address in Get Support

cant update my address

kellisha2 — Mon, 13 Nov 2023 18:06:42 GMT

I cant update my address is saying invalid

Re: cant update my address

SourDude1234 — Mon, 13 Nov 2023 18:10:05 GMT

Hi @kellisha2
What address are you talking about? Do you mean the billing address on your Credit Card?

Re: cant update my address

hairbag1 — Mon, 13 Nov 2023 18:10:06 GMT

@kellisha2

* log in to your account on a laptop using incognito mode. * Make sure the postal code is correct.

Re: cant update my address

Yummy — Mon, 13 Nov 2023 18:11:46 GMT

Address does not matter. You can have there anything.

You are charged based on your area code not address.

Re: cant update my address

Chalupa_Batman — Mon, 13 Nov 2023 18:13:09 GMT

Hi @kellisha2

This can happen sometimes due to your browser cache issues. For now, the system has locked you out from doing any changes. So please wait just over 1 hour. Then go into your browser settings, clear the cache, close the browser and log back in and try again. If you're still unable to change it because perhaps your postal code isn't registering correctly, you can reach out to a CS Agent to help change it.

To contact a Customer Service Agent, please click on the following link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please be sure to keep an eye on the top right corner where you’ll see this icon show up.

Re: cant update my address

Chalupa_Batman — Mon, 13 Nov 2023 18:17:48 GMT

To a degree you are correct. However when it comes to using 911, it's best to have the correct address on profile in case you're unable to speak. Yes they can triangulate your phone location but they can also contact Public Mobile for a direct address on file in case of emergencies.