topic Re: Nothing works in Get Support

Nothing works

jennyatdb — Mon, 13 Nov 2023 17:54:31 GMT

Can't submit a ticket; can't send message; have tried everything; different browsers, etc., etc.

Re: Nothing works

Yummy — Mon, 13 Nov 2023 17:55:33 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Nothing works

jennyatdb — Mon, 13 Nov 2023 17:56:50 GMT

Tried both MULTIPLE times. As I wrote, Nothing Works.

Re: Nothing works

BKNS27 — Mon, 13 Nov 2023 18:03:23 GMT

@jennyatdb

The website is very slow…the spinning arrow and 4 dots wave.

My friend was on the website for 3 minutes for his account to download.

Re: Nothing works

Phil_Adelphus — Mon, 13 Nov 2023 18:07:50 GMT

@jennyatdb Are you a new customer that just ported in from another carrier, or a long-time PM customer? Do you have a problem you need to solve or do you just want to do something in your account?

Re: Nothing works

hairbag1 — Mon, 13 Nov 2023 18:08:03 GMT

@jennyatdb

before making attempts to contact a CSA, let us know what the nature of your concern is. We can help with most issues or guide you to the right resource.

Re: Nothing works

SourDude1234 — Mon, 13 Nov 2023 18:08:43 GMT

Hi @jennyatdb
First of all, try to tell us what error you are facing, maybe we can assist. If that is not possible, luckily, you can send a message to an agent using the following link.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Make sure to monitor the envelope icon on the top right.

Re: Nothing works

Yummy — Mon, 13 Nov 2023 18:25:58 GMT

For me - everything works as expected. Even My Account is faster than usual.

Re: Nothing works

jennyatdb — Mon, 13 Nov 2023 18:28:32 GMT

I am not a new customer.