topic Re: Request for Refund - Selected Now by mistake in Get Support

Request for Refund - Selected Now by mistake

Heedagirl — Mon, 13 Nov 2023 14:08:38 GMT

I read that refunds don't happen but I prepaid with a 90 day sub and went to switch plan accidently choosing "now" instead of billing cycle. I wasn't aware I would be double charged for service.

Hoping to have an agent respond to refund 30 days (only $34) for the month I've been double billed.

Thank you,

Heedagirl

Re: Request for Refund - Selected Now by mistake

mojorising — Mon, 13 Nov 2023 14:26:45 GMT

to message a CS Agent, click on the link below. Good luck.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.

Re: Request for Refund - Selected Now by mistake

Dunkman — Mon, 13 Nov 2023 15:08:20 GMT

@Heedagirl

Try the Customer service agent as advised. YMMV though. There are some warnings to the customer before you changed your plan now. CSA may not grant your request.

Re: Request for Refund - Selected Now by mistake

DennyCrane — Mon, 13 Nov 2023 17:41:16 GMT

Unfortunately others have done the same thing. You need to slow it down a bit and read the warnings. That being said, you can try your luck with @CS_Agent as discussed. They're usually pretty reasonable.