topic Re: No network in Get Support

No network

Sri3 — Mon, 13 Nov 2023 14:16:40 GMT

It's been 12 hours, still I am not having network, not even temporary service. Need urgent help.

Re: No network

mojorising — Mon, 13 Nov 2023 14:29:09 GMT

So you ported your phone number to PM? if so did you use the PM app to activate? Please provide more details.

No network

Sri3 — Mon, 13 Nov 2023 14:38:29 GMT

No network

Re: No network

mojorising — Mon, 13 Nov 2023 14:40:06 GMT

I replied to your first post about this at the link below.

https://productioncommunity.publicmobile.ca/t5/Get-Support/No-network/td-p/1083471

Re: No network

Sri3 — Mon, 13 Nov 2023 14:41:26 GMT

Yes I activated through app as well

Re: No network

Sri3 — Mon, 13 Nov 2023 14:43:00 GMT

My old old subscription is also cancelled.

Re: No network

softech — Mon, 13 Nov 2023 14:45:10 GMT

@Sri3

give us more details.

if just happens today, try reset all network and try using it in different area

but if you are newly activated, it could be sim provisioning issue, message e support for quick fix

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No network

Sri3 — Mon, 13 Nov 2023 14:48:52 GMT

Is their any phone no to talk with a agent please

Re: No network

Dunkman — Mon, 13 Nov 2023 15:22:00 GMT

@Sri3 wrote:
Is their any phone no to talk with a agent please

@Sri3

Public mobile has no phone number to call. Customer service is all online. If you give the community members (customers like yourself) more details, we may be able to offer better advice.

Re: No network

Sri3 — Mon, 13 Nov 2023 15:26:30 GMT

Ported my phone no yesterday and activated through PM app. Is been more than 12 hr . There is no connectivity. Getting message like " No voice call is provisioned for this sim"

Re: No network

Phil_Adelphus — Mon, 13 Nov 2023 15:38:22 GMT

@Sri3 Have you removed the previous carrier's sim and replaced it with a Public Mobile sim?

Re: No network

Sri3 — Mon, 13 Nov 2023 15:58:17 GMT

You are right

Re: No network

Phil_Adelphus — Mon, 13 Nov 2023 16:14:32 GMT

@Sri3 Best to private message customer service agents then, using the link Softech gave earlier, if you haven't already done so. If you don't see an envelope icon top right of the community page, which will indicate when you get a reply, click on your avatar and look at Messages in the drop down.

Re: No network

Sri3 — Mon, 13 Nov 2023 16:17:57 GMT

Thanks