topic Trusted source in Get Support

Trusted source

Fergie138 — Mon, 13 Nov 2023 15:18:54 GMT

I have checked the Trusted source box multiple times with no response, still requires 2 step sign in??

Re: Trusted source

Dunkman — Mon, 13 Nov 2023 15:20:18 GMT

@Fergie138

Also happens to me on a random basis. Gets annoying. Maybe try a different web browser.

Re: Trusted source

HALIMACS — Mon, 13 Nov 2023 15:21:26 GMT

@Fergie138

regrettably, that does occur with some operating systems and devices.i

I have not been prompted on Microsoft Edge, but am on android and iOS.

Agree, it kinda sucks 😒

Re: Trusted source

softech — Mon, 13 Nov 2023 15:21:43 GMT

@Fergie138 are you using PM app 9n iPad? The trusted source function seems to not work as well on iPad

and if you are using browser, make sure you disable Clear cache on exit on the browser

Re: Trusted source

Phil_Adelphus — Mon, 13 Nov 2023 15:29:06 GMT

Fortunately for me, because it was getting very irritating being automatically logged out every so often and having to keep signing back in, It works most of the time with Safari on my iPad.

Re: Trusted source

Yummy — Mon, 13 Nov 2023 15:36:00 GMT

Yes, it is regular behaviour. Sometimes it remembers for a weeks and sometimes asks for a code every time you log in.

Check what you do with cookies in your browser. Maybe you clear all of them every time you close browser.

Re: Trusted source

DennyCrane — Mon, 13 Nov 2023 17:35:55 GMT

It usually remembers me on the Android App. I'd say I only need to enter a MFA code once a month maybe. It's possible through iOS app is more finicky?