topic Re: Unable to port number in Get Support

Unable to port number

Jessica08 — Mon, 13 Nov 2023 15:14:18 GMT

I received the text message from my provider (Rogers) asking if I wanted to port. I replied yes. That was yesterday and still nothing is working. Public mobile chat tells me to create a ticket but once i fill everything out it says the ticket can’t be submitted. I called rogers they said it’s an issue with my new provider (PM) and not them. Please help 😞

Re: Unable to port number

Dunkman — Mon, 13 Nov 2023 15:18:27 GMT

@Jessica08

What happens if you put in your PM SIM card in your phone? Do you get any service?

If your port is stuck, you should still be able to text and dial out. Just unable to receive text and calls.

Re: Unable to port number

softech — Mon, 13 Nov 2023 15:18:50 GMT

@Jessica08 did you try reboot your phone with the PM sim ? And can't make outgo8ng calls too?

If no incoming and outgoing, it is sim card provision issue, easy fix with PM support, just engage them by messaging

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if outgoing works but not incoming , There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Unable to port number

Jessica08 — Mon, 13 Nov 2023 15:26:13 GMT

Thank you for your response! So I can dial out, but not receive calls or texts.

Re: Unable to port number

Jessica08 — Mon, 13 Nov 2023 15:27:19 GMT

Thank you! Outgoing works but not incoming calls or text. I will check my inbox for the number, thank you so much for your help!

Re: Unable to port number

softech — Mon, 13 Nov 2023 15:27:39 GMT

@Jessica08 yours is porting problem, call the number I messaged you , check your Community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Unable to port number

Jessica08 — Tue, 14 Nov 2023 03:02:59 GMT

I called and it worked, THANK YOU!