topic Re: I can not send in a claim slip for support for an overpayment- now what? in Get Support

I can not send in a claim slip for support for an overpayment- now what?

pcgraham12 — Mon, 13 Nov 2023 14:22:23 GMT

Is there no way to contact for help? the claims slip for support will not submit. I am beyond frustrated with the company. What is the back up?

Re: I can not send in a claim slip for support for an overpayment- now what?

mojorising — Mon, 13 Nov 2023 14:27:08 GMT

to message a CS Agent, click on the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep checking your Community inbox envelope icon on top right after the ticket is submitted. CS Agent will reply to you there.

Re: I can not send in a claim slip for support for an overpayment- now what?

Dunkman — Mon, 13 Nov 2023 15:10:00 GMT

@pcgraham12

What happened?

Do you see the overpayment as available funds? If so, you may just want to leave the available funds for next payment. If granted a refund, it usually takes several weeks to process. By that time, your next payment date would have arrived anyways.

Re: I can not send in a claim slip for support for an overpayment- now what?

BKNS27 — Mon, 13 Nov 2023 16:39:57 GMT

@pcgraham12

Click on your avatar on the top right then on Messages and private message a CS_Agent for help.

But normally quicker if you tell us your issue so we can help. Most common issue are solve quicker here.