topic Re: $34/ month 5G in Get Support

$34/ month 5G

GD3 — Sun, 12 Nov 2023 19:28:27 GMT

I just subscribed to $34/ month 5G and nowhere in my Overview does it show unlimited Canada wide call and texting. I know I have it, but would like to see it listed in the Overview. Am I missing something?

Re: $34/ month 5G

SourDude1234 — Sun, 12 Nov 2023 19:33:49 GMT

Hi @GD3
You should be able to see your plan in "subscriptions and add-ons" page.

Re: $34/ month 5G

Chalupa_Batman — Sun, 12 Nov 2023 19:43:41 GMT

Hi @GD3

My suggestion would be to check it out on the Public Mobile app. Sign in, bottom left corner is a circle with a plus symbol, go to subscriptions and it should show there. Now. If you picked Switch now, it will switch right away but may not update on the system website right away or may cause cache issues. Hence the app. If you picked it to start for the start of the next cycle, it will show that on the app. Let us know if that worked.

Re: $34/ month 5G

hTideGnow — Sun, 12 Nov 2023 19:46:39 GMT

@Hi @GD3 it is unlimited Canada call. You can check it under the Subscription & addons tab Or you can confirm with PM agent if you want

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: $34/ month 5G

dust2dust — Sun, 12 Nov 2023 20:11:13 GMT

Do you have previous years calling freebies? If not then call somewhere else in Canada outside of the province you're in and if it works then you have Canada-wide. We'd all like to hear solid proof that it works. If you might be worried about extra charges for doing so then no worry as there are no extra charges here.
If you do have calling freebies then click all the little spinner refresh icons you see lower down and then make that call and hang up after connection and then click those little icons again and see if any numbers changed anywhere. If not then you have Canada-wide.

Re: $34/ month 5G

will13am — Sun, 12 Nov 2023 20:54:24 GMT

@GD3 , take a look at the payment tab. The overview tab shows details of the current plan, not the one you will change to on renewal. The details of the future plan appear on the payment tab.

Re: $34/ month 5G

HALIMACS — Sun, 12 Nov 2023 21:27:39 GMT

@GD3

if it’s any consolation, one of my users just switched over to it on their renewal a couple of days ago and it’s a seamless transition from the previous $39 identical plan.

Re: $34/ month 5G

GD3 — Mon, 13 Nov 2023 01:06:59 GMT

Yes, thank you, that works. Very slow clunky website for a large telecommunications company!

Re: $34/ month 5G

GD3 — Mon, 13 Nov 2023 01:08:34 GMT

Thank you ,I have it now. Very slow and clunky website for a large telecommunications company

Re: $34/ month 5G

GD3 — Mon, 13 Nov 2023 01:09:17 GMT

Thank you ,I have it now. Very slow and clunky website for a large telecommunications compan