topic Re: About Subscription in Get Support

About Subscription

Damn2 — Sun, 12 Nov 2023 22:19:34 GMT

I have changed my number and i’m no longer with you guys any more but you guys made a mistake and took money out my account and i need to speak to an assistant about it

Re: About Subscription

Phil_Adelphus — Sun, 12 Nov 2023 22:26:04 GMT

@Damn2 You can contact a customer service agent via this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply at your community inbox, either envelope top right or if there's no envelope than select your avatar and then Messages.

Not sure what would have happened, you changed number so the account wasn't automatically closed since you didn't port out., but only an agent can fix this, we're only customers here.

Re: About Subscription

SourDude1234 — Sun, 12 Nov 2023 22:39:55 GMT

Hi @Damn2

It is possible that your port may not be completed to your new carrier may not have been completed. If you're confident that it has, please message an agent using the following link, they will be able to help you with this.

Monitor the envelope icon on the top right since that is where you will get the notification.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: About Subscription

Meow — Sun, 12 Nov 2023 22:56:37 GMT

If you did NOT port your number to another provider you are still PM customer.

Unless PM made mistake with transferring your number to another provider I doubt you will get any refund. Try, it does not hurt.

Re: About Subscription

HALIMACS — Mon, 13 Nov 2023 00:08:26 GMT

@Damn2

What precise steps did you take to end your service here with Public Mobile before going to another provider?

Just trying to discern what "mistake" was made based on your answer and steps you took ... care to share?